Shipping policy

Thank you for choosing Lubrisol (Pty) Ltd (Pty) Ltd for your lubrication needs. We value your satisfaction and trust, and we want to make sure you receive your products in a timely and secure manner.
To help you understand our shipping policy, please read the following information carefully.

General Information

Orders are subject to product availability at the time of order. If an item is not available, we will inform you and issue a full refund using the original method of payment.
Lubrisol (Pty) Ltd (Pty) Ltd is responsible for your order until it is delivered to the address you provided. If your products are lost or damaged during transit, we will replace or refund them in full.
You will receive a shipping confirmation email with your tracking number once your order is shipped.

Delivery Time

Our standard picking time is 1 working days, depending on stock availability.
Once the parcel has been handed over to our delivery partner, factors such as delivery location as well as factors out of our control might have an impact on the delivery timeframe of roughly 1-4 working days.
Please note that some products may have longer delivery times and will be communicated as needed should it not be indicated on the product page.
You may request express delivery for an additional charge. Express delivery time is 1-3 working days.
We strive to deliver your products within the delivery time indicated on the product page unless there are exceptional circumstances. Working days are Monday to Friday, excluding public holidays.
Please note that delivery times may vary depending on your location and the shipping company or courier handling the delivery.
Our delivery obligation is fulfilled when we deliver the product to the address you provided. We are not liable for any loss or unauthorized use of the product after it has been delivered.

The availability and price of the Goods offered on the Website are subject to change without prior notice. Lubrisol (Pty) Ltd strives to ensure that the offers on the Website reflect the current stock levels of the Goods, but we do not guarantee that the Goods will be in stock when you place an order. If you order Goods that are out of stock, Lubrisol (Pty) Ltd will inform you and you will have the right to receive a refund of the amount you paid for those Goods.
Shipping Instructions & Costs
If you have any special delivery instructions, please specify them during the checkout process. We will pass them on to the shipping or courier company, but we cannot guarantee that they will follow them. Lubrisol (Pty) Ltd (Pty) Ltd is not liable for any failure to comply with your instructions by the shipping or courier company.
The shipping costs vary depending on the product you choose. You will see a standard fee of R99 for most items, but some products may have additional fees or surcharges. This fee applies only to main centres and does not include large or heavy items, which have a separate charge per item. The delivery options and fees are subject to change at any time.
We use a standard economy service for all our deliveries, and you can check the estimated delivery time on the product page.
Some rural areas may have an extra charge as determined by the shipping or courier company. If there is a pricing error on any item or service you order, we will contact you and ask for your confirmation of the correct price before we process your order.
If you need express delivery, please contact us at info@newcotraders.co.za or call us at 081 314 3387 to find out the additional charge.
Shipping Restrictions: Please note that we may not be able to deliver to some areas or under some conditions, such as:
• if the items are large or bulky, or
• if the destination is not regularly serviced by courier companies.
We reserve the right to re-quote on deliveries in these cases.

Warranties:

This warranty does not cover products that are damaged by misuse, accident, or normal wear and tear.
The manufacturer or official distributor of the product will decide whether the product will be repaired or replaced according to the terms & conditions of the warranty. Please note that the decision is final, and we will not accept any appeals or complaints.
Before returning any products, you must contact us first so that we can give you instructions on how to return the product.
If the product you ordered is faulty within 7 days of receiving your order, we will pay for the return and re-delivery of the product.
If the manufacturer or official distributor of the product decides that the fault is not covered by the terms & conditions of the warranty, then you will have to pay for the return and delivery of the product.
If the product you ordered is faulty after 7 days of receiving your order and it is within the warranty period, you will be responsible for the shipping costs to and from us.
Questions and additional info:
We appreciate your patience and understanding, and we strive to deliver your products within the estimated time frame. However, we depend on our courier/shipping company to handle the final stage of the delivery process.
If you do not receive your products within the time frame indicated on the product screen, please contact us at for immediate assistance at:
– sales@lubriline.co.za
– 0813143387
Lubrisol (Pty) Ltd (Pty) Ltd is not liable for any delays caused by the courier/shipping company, but we will always hold them accountable for any unreasonable delays.
Please have your order number ready when you contact us with any questions or concerns regarding your order and delivery.

Changed your Mind?

You can return an unwanted product to us, provided the following conditions are met:
– The product is undamaged and unmodified, with the original labels and stickers still attached;
– The product is not missing any accessories or parts;
– You log a return on the Website within 14 days of delivery to them or collection by them of the unwanted product. After 14 days, you may only return a product if it is defective.
– While we take pride in offering free shipping on orders, there are costs to be covered in instances when a device is returned due to no fault of our own. Because of this, handling (7.5% of the order value) and shipping charges (R200 for major city areas) will be deducted from the purchase price of any products which do not qualify for a value warranty return.
– We will arrange collection of the product from you using our designated courier services. Once we have inspected the product, deducted any necessary funds, and validated the return, we will credit your account (or refund them upon request) with the remaining amount – this normally takes 1 to 3 working days.

Not what you ordered?

In rare instances where a product is incorrectly supplied, or if the product is not as described on the website, please notify us as soon as possible.
In these instances, we will collect the product at no charge.
Once we have inspected the product and validated the return, we will, at your discretion, arrange one of the following solutions:
Deliver the correct product back as soon as possible (if the correct product or a suitable replacement is available)
– Credit your account with the purchase price of the product
– Refund you the full price paid.
If you return a defective product to us but fail to return all of the accessories and parts that were sold with that product, we are entitled to (subject to applicable law) take one of the following routes to resolve the issue:
– Refuse the return.
– Only to replace the item that was returned
– Estimate the value of the missing accessories and parts and credit or refund you in respect of the returned item only.
If you return a product that does not comply with this Policy, they may be liable to reimburse Epic Deals for the transportation costs of the product. Please note that we only refund to the payment method that you used to make the payment – i.e. payment by credit card will be refunded to the same credit card, payment by Instant EFT will be refunded to the nominated bank account. All payments are scheduled within 3 working days after reaching a solution. Payments to different banks may take 24 hours to clear. All information is confirmed via email.
Preparing your products for a return
To ensure your request is processed as quickly as possible you are responsible for the following when returning your products; Package your products safely and securely for protection during transit;
– Include all accessories and parts that were sold with the product.
– Be sure to keep your data backed up as we take no responsibility in any data loss that may occur while the device is with us.
– Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.