Changed your Mind?

You can return an unwanted product to us, provided the following conditions are met:
– The product is undamaged and unmodified, with the original labels and stickers still attached;

– The product is not missing any accessories or parts;

– You log a return on the Website within 14 days of delivery to them or collection by them of the unwanted product. After 14 days, you may only return a product if it is defective.

– While we take pride in offering free shipping on orders, there are costs to be covered in instances when a device is returned due to no fault of our own. Because of this, handling (7.5% of the order value) and shipping charges (R200 for major city areas) will be deducted from the purchase price of any products which do not qualify for a value warranty return.

– We will arrange collection of the product from you using our designated courier services. Once we have inspected the product, deducted any necessary funds, and validated the return, we will credit your account (or refund them upon request) with the remaining amount – this normally takes 1 to 3 working days.

Not what you ordered?

In rare instances where a product is incorrectly supplied, or if the product is not as described on the website, please notify us as soon as possible. In these instances, we will collect the product at no charge.

Once we have inspected the product and validated the return, we will, at your discretion, arrange one of the following solutions:

• Deliver the correct product back as soon as possible (if the correct product or a suitable replacement is available)
• Credit your account with the purchase price of the product
• Refund you the full price paid.
  
• If you return a defective product to us but fail to return all of the accessories and parts that were sold with that product, we are entitled to (subject to applicable law) take one of the following routes to resolve the issue:
  – Refuse the return.
  – Only to replace the item that was returned
  – Estimate the value of the missing accessories and parts and credit or refund you in respect of the returned item only.
  
• If you return a product that does not comply with this Policy, they may be liable to reimburse Epic Deals for the transportation costs of the product. Please note that we only refund to the payment method that you used to make the payment – i.e. payment by credit card will be refunded to the same credit card, payment by Instant EFT will be refunded to the nominated bank account. All payments are scheduled within 3 working days after reaching a solution. Payments to different banks may take 24 hours to clear. All information is confirmed via email.

Preparing your products for a return

To ensure your request is processed as quickly as possible you are responsible for the following when returning your products; Package your products safely and securely for protection during transit;

– Include all accessories and parts that were sold with the product.
– Be sure to keep your data backed up as we take no responsibility in any data loss that may occur while the device is with us.
– Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.